Company Policies

Who is the data controller and how can you contact us?

SoftTrend for Complete Solutions with the address of the place of business: 30, Street 85 off 16. Sarayat Maadi, Maadi, Cairo, Egypt, e-mail address: info@soft-trend.com, phone number: +20 (2) 21 26 7000. Please contact us using the numbers and addresses provided.

Implementation of the Distance Sale Agreement

The scope of data. For this purpose, we process the personal and address data provided by you in the account form that constitutes a declaration of will for the paid delivery of the indicated goods.

Creating an Account and authenticating the User in the marketplace

The scope of data. For this purpose, we process the personal data provided by you in the order form in the marketplace, i.e. the e-mail address and the password you set.

Services that require an Account

Types of services and functionalities. We process your personal data in order to provide services that require an Account. The scope of data. For this purpose, we process your personal data provided in the user profile and data on activity in the Store, as well as session data, your device and operating system, browser, location and a unique ID. Providing some data is a condition for using individual services and functionalities of the Account (mandatory data). The consequence of not providing this data is our inability to provide certain services and functionality of the Account. Apart from the data marked as obligatory, providing other personal data is voluntary.

Establishing, pursuing and enforcing claims

The scope of data. For this purpose, we may process some personal data provided by you in your profile, such as registration data, data on the use of our services, if the claims result from the way in which they use our services, other data necessary to prove the existence of the claim, including the size the damage suffered.

Consideration of complaints and requests, answers to questions

The scope of data. For this purpose, we may process some personal data provided by you in your profile, as well as data on the use of our services that are the cause of the complaint or request, data contained in the documents attached to the complaint or request.

Comply with a legal obligation

The scope of data. For this purpose, we may process some personal data provided by you in your profile, as well as data on the use of our services.

Displaying websites

Scope of data: For this purpose, we may process some personal data observed about your end device and network termination (IP number, device numbers and other data).

Secondary purposes of data processing

In addition to those indicated above, we may process data for the following secondary purposes:

• Transfer of data to the archive.
• Audits or investigations.
• Implementation of business and management control mechanisms.
• Other statistical or historical or scientific research.

Who do we share your personal data with?

We transfer your personal data to the following categories of recipients:

Service providers: carriers of goods, service providers, accounting office.

We provide your personal data to service providers that we use to process orders. Service providers to whom we transfer personal data are subject to our instructions for the purposes and means of processing this data (processors).

Processors.

We use suppliers who process your personal data only on our instructions. They provide us with a cloud-based hosting service, they provide us with online marketing systems, for sending email messages, for analyzing traffic in the Store, for analyzing the effectiveness of marketing campaigns.

What are your rights in relation to the processing of personal data?

We ensure the implementation of your rights indicated below. You can exercise your rights by submitting a request by contacting us.

No refunds are granted for Microsoft licenses after the 6 days of placing the order. A partial amount will be added to the customer’s wallet in case of cancellation before the first 6 days. Credit note will be generated accordingly.

If you want to cancel a software subscription or a perpetual license, please open a customer service ticket and one of our representatives will do the needful for the cancellation process.

Please note there is no refund or cancellation for any Azure order!

In case of payment after delivery orders on the marketplace are processed within the same business day.

In case of prepayment, bank transfer or online payment orders are processed on the same day the money was reflected in our bank account.